Quiz

your Operations questions

Operations is where the rubber hits the road.

Fulfillment and customer service are your passion, and unlike some retailers, you don't have the luxury of just dropping a product in a UPS box. We suspect marketing and merchandising efforts, like e-commerce, often mean headaches for you.

We share your passion for efficiency and service — in fact, we believe that e-commerce can't succeed in a category like yours without it. We cut our teeth in furniture — arguably the most challenging of fulfillment problems. Our platform and processes are designed to make shipping a sofa — or your product — as easy as calling UPS.

How is an online order fulfilled?

Blueport Commerce's Custom System Integration is designed to make e-commerce a closed loop that begins and ends with your existing systems. Our platform extracts your SKUs from your system, and returns orders to your system in a format identical to an order written in your stores. We've done this with any number of systems, from home grown to major commercial packages, with the end result being e-commerce orders that are no different to fulfill than store orders.

Additionally, Inventory Sync makes sure your website only features products you can fulfill, and provides accurate local delivery dates. Dropped or discontinued products are removed from your site automatically. Customers are shown the same delivery dates they would get in a store, based on local stock, purchase orders or inter-store transfers.

The result is e-commerce volume that, from a service and fulfillment standpoint, is the same as store orders. Your team will know how to fulfill an e-commerce order from day one — just like a store order.

Can orders be tracked online?

Yes, our Order Sync system uses your system information to power a comprehensive online Order Tracking system for orders placed online and orders placed in your stores.

Offer your customers the same tracking and update services they've come to expect from retailers in simpler categories. Provide online tracking screens, email updates as orders move through your fulfillment process, and allow customers to pay balances due on their orders.

The same Blueport Commerce platform that enables a leading sales process dramatically improves your service capabilities, regardless of whether a customer buys online or in your stores.